Director of the Public Communications and Information Service of the Government of the Netherlands
Information of the Government is available via multiple channels such as Rijksoverheid.nl (Government.nl), social media (mainly Facebook, Twitter and WhatsApp) and telephone. There is no legislation on timeliness, because the time and effort it takes to answer a question depends strongly on the nature of the question. But we use the following standards:
- Mail: 95% answered in max 2 working days
- Telephone: picked-up in less than 40 seconds
- Whatapp: reply in less than 1 hr.